How to cancel Holaluz in Spain

Guide updated: August 2026

Cancel your Holaluz contract without battling Spanish hold music: fill in the form in English and get a formal cancellation letter in legally appropriate Spanish — free as a PDF, or sent for you as an electronic burofax with acknowledgment of receipt.

Create my Holaluz cancellation letter →Free · Instant PDF · Optional burofax €4.99
Good to know about Holaluz: Holaluz's standard contracts have no lock-in period, and you can cancel or switch supplier at no cost via the customer portal or by emailing clientes@holaluz.com — always request written confirmation with a reference number. The most common dispute customers report is being billed after cancellation, or being pressed for immediate payment on invoices received late. An important 2026 development: according to CNMC data, Holaluz has lost more than half its electricity customer base in three years (from about 280,700 at end of 2022 to 139,100 by Q3 2025), and in July 2026 the Spanish government opened proceedings to revoke Holaluz's licence as an electricity retailer over alleged non-payment of grid fees to distribution companies (around €6 million), affecting an estimated 140,000–300,000 customers depending on the source. If the revocation is confirmed, customers who don't choose another supplier within the given window will be automatically transferred to the regulated PVPC tariff with their region's default supplier, with no supply interruption. For account management, existing customers should call 900 649 292 (900 670 707 is for new sign-ups). Given the uncertainty around the company's continuity, if you're a Holaluz customer, keep an eye on your email and the BOE over the coming weeks.

What you get by sending your cancellation as a burofax

Your Holaluz cancellation is on record with a proven date and acknowledgment of receipt: they can't deny receiving it, or when, and if they keep charging you, you have the proof to claim it back. What a burofax actually guarantees →

Holaluz cancellation letter — Free PDF · Optional burofax delivery

Create my cancellation letter →

Generating and downloading the PDF is free. Electronic burofax with acknowledgment of receipt: €4.99 — a traditional postal burofax can cost up to €36.

🔒 Secure payment with Stripe · ✓ Acknowledgment of receipt included · ✓ Email confirmation

Cancel Holaluz in 3 steps

  1. Fill in your details — in English. Name, NIE/passport, address and your Holaluz customer or contract number.
  2. Generate the letter. Choose the request type (cancellation, 14-day withdrawal, or objection to auto-renewal) and get a letter drafted under Spanish consumer law (RDL 1/2007) — in formal Spanish, with live preview.
  3. Send it with proof. Download the PDF free and send it yourself, or let us send it as an electronic burofax with acknowledgment of receipt (€4.99).

Holaluz cancellation letter template (2026)

This is the letter our generator produces for Holaluz, drafted under Spanish consumer law (Royal Legislative Decree 1/2007). The letter itself is in Spanish — that is what Spanish providers require — while the generator guides you in English. You can copy it as is, or fill it in automatically with your details and download the PDF for free.

[Tu población], a [fecha]

Remitente:
[Nombre y apellidos] — DNI/NIE: [DNI/NIE]
[Tu dirección], [CP y población]

Destinatario:
Holaluz-Clidom S.A.
Passeig Joan de Borbó 99-101, 4ª planta
08039 Barcelona

Asunto: Solicitud de baja del servicio — Ref. [n.º de contrato]

Estimados señores:

Por medio del presente escrito, yo, D./D.ª [Nombre y apellidos], con DNI/NIE [DNI/NIE], en mi condición de titular del contrato de suministro con número de referencia [n.º de contrato], comunico de forma fehaciente mi voluntad de causar BAJA en el servicio contratado con su entidad, con efecto en la fecha más temprana legalmente posible.

Solicito expresamente que se proceda a la cancelación efectiva del servicio, que cesen todos los cargos y facturaciones a partir de la fecha de efecto indicada, y que se me facilite por escrito el número de referencia o expediente de esta baja, así como confirmación de su fecha efectiva.

Les recuerdo que, conforme al Reglamento general de suministro, comercialización y agregación de energía eléctrica (Real Decreto 88/2026, de 11 de febrero), cualquier penalización por baja anticipada de un contrato con permanencia debe limitarse al 5 % del valor de la energía estimada pendiente de suministro. Esta solicitud de baja se refiere exclusivamente al contrato de suministro; si tengo contratado por separado algún servicio de mantenimiento u otro producto adicional, ruego me confirmen que dicho servicio requiere una cancelación independiente y me indiquen el procedimiento para tramitarla.

La presente comunicación es fehaciente y suficiente por sí misma para surtir plenos efectos, sin que su validez quede condicionada a ninguna confirmación telefónica. Solicito que toda gestión relativa a esta solicitud se realice exclusivamente por escrito (correo postal o electrónico) y no autorizo llamadas comerciales ni de retención. La eventual falta de respuesta telefónica por mi parte no suspenderá ni dejará sin efecto esta solicitud.

La presente comunicación se remite de forma fehaciente, con acuse de recibo y constancia de su contenido y fecha, a efectos probatorios. Quedo a la espera de su confirmación por escrito.

Atentamente,

[Firma]
[Nombre y apellidos]

Fill in this letter with my details →

Free · Instant PDF · Optional electronic burofax with acknowledgment of receipt (€4.99)

Holaluz address for cancellation letters

Holaluz-Clidom S.A. Passeig Joan de Borbó 99-101, 4ª planta 08039 Barcelona

⚠ Verify this address against your contract or latest invoice: the cancellations address often differs from the registered office.

What to know when cancelling Energy in Spain

Your general rights as a consumer in Spain

You can cancel whenever you want, withdraw without giving reasons if you just signed up (14 days), and require advance notice before your contract auto-renews. All your consumer rights when cancelling in Spain →

Frequently asked questions

How do I cancel Holaluz in Spain?

Write a formal cancellation request with your details, your customer number and the effective date, and send it to Holaluz by a means that creates proof (burofax, certified mail or the official cancellations channel). Our generator drafts the letter for you in under 2 minutes — you can download it free as a PDF.

Do I need to speak Spanish to use this?

No. You fill in the form in English; the letter itself is generated in formal Spanish — which is what Holaluz expects and what works legally in Spain. You see a live preview and can download the PDF for free.

Do I need a letter if I'm just switching supplier?

No — when you sign with a new supplier, they arrange the switch and the cancellation with the old one. The letter is mainly for terminating the supply entirely (moving out, closing premises) or cancelling the supplier's extra services.

What is a burofax and why does it matter in Spain?

A burofax is Spain's standard method for legally reliable communications — roughly the equivalent of certified mail with proof of content. It proves you sent the letter and, with acknowledgment of receipt, that it was delivered. Spanish companies take it seriously.

How much does cancelling Holaluz cost with DarmeDeBaja.es?

Generating and downloading your letter as a PDF is free, no sign-up. If you want us to send it for you as an electronic burofax with acknowledgment of receipt, it costs €4.99 per delivery — a traditional postal burofax can cost up to €36.

Other Energy cancellations

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