Your general consumer rights when cancelling in Spain
Whatever the company or the sector, Spanish law gives you three concrete rights around any cancellation: the right to cancel, the right to withdraw if you just signed up, and the right not to be auto-renewed without warning. Here they are, explained plainly.
Right to cancel: you can end the service whenever you want
You can cancel an ongoing service by communicating it verifiably to the company. The company must process the cancellation within the legally established deadlines and without applying improper penalties (Royal Legislative Decree 1/2007, TRLGDCU). If your contract includes a validly agreed lock-in period, the company can charge a penalty, but it must be proportional to the time remaining on the commitment — never the full remaining amount.
Withdrawal: 14 days to change your mind, no questions asked
If you signed up online, by phone, or away from the company's premises less than 14 calendar days ago, you can withdraw from the contract without giving a reason, with the right to a refund of what you paid (arts. 102–104 TRLGDCU). This is a different right from an ordinary cancellation: it doesn't end a service you've been using for a while, it undoes a recent sign-up as if it had never happened. Full guide: 14-day withdrawal right.
Objecting to automatic renewal
Many fixed-term contracts renew themselves unless you say otherwise. Since December 2025, Ley 10/2025 on customer service requires companies to notify you at least 15 days before the contract renews, and to offer a simple, unimpeded way to cancel if you don't want to continue.
What if the company doesn't respect these rights?
If they ignore your cancellation, delay it, apply disproportionate penalties, or keep charging you after the effective date, you have the right to complain — first to the company itself and, if it doesn't respond, to the relevant sector body (consumer authorities, Bank of Spain, DGSFP, OMIC, depending on the case). We walk through the full process in how to claim a cancellation a company won't process.
Exercise your right to cancel today
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Frequently asked questions
Can I cancel at any time?
If the service has no agreed lock-in period, yes, at any time. If it has a validly agreed lock-in period, you can still cancel, but the company may apply a penalty proportional to the time remaining on the commitment.
What's the difference between cancelling and withdrawing?
Cancelling ends a service you've already been using, at any time. Withdrawal is the right to undo a recent sign-up (within 14 calendar days) without giving any reason, with a refund of what you paid. See 14-day withdrawal right.
Do they have to warn me before automatically renewing my contract?
Yes. Since December 2025, Ley 10/2025 requires companies to notify you at least 15 days before the renewal date and to offer a simple, unimpeded way to cancel.
The company is applying a penalty I don't think is fair — what do I do?
Always ask for a written breakdown: it must be proportional to the time remaining on the lock-in, not the full remaining amount. If they don't correct it, you can file a complaint — see how to claim a cancellation a company won't process.